Binance Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 29, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 20 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

I didn't receive transferred XRP

Complaint from ihabalsayegh@hotmail.com on 23 April 2021 about Binance.

Dears, on April 21, 2021 my friend send to my account with Binance 660 XRP and till now April 23, 2021 i dint receive them. please i need your help. Read more

Comments: 0
Rating:

Hacked Phone, Email and Binance account

Complaint from blklvngod@yahoo.com on 23 April 2021 about Binance.

My Phone number was hacked along with my email account, that is attached to my Binance account. I am unable to log into my Binance account and I no longer have access to the email account. I tried contacting Binance... Read more

Comments: 0
Rating:

Hacked?

Complaint from Ryzo77 on 23 April 2021 about Binance.

I tried to deposit money into binance, it said my account was at risk , I changed my password. The password doesn’t now work it’s signed out both mobile app and internet app can’t access it at all and I’ve... Read more

Comments: 0
Rating:

Glitch with online support

Complaint from cryptobarakat@gmail.com on 23 April 2021 about Binance.

I have no way of getting any support as a glitch on the chat auto directs me to a old case number that has already been resolved. There is no response from customer service. Read more

Comments: 0
Rating:

Impossible to withdraw funds

Complaint from ivangrigoryevich@protonmail.com on 22 April 2021 about Binance.

I made two investments on Binance of totally USD 130. I am unsatisfied with the development of Bitcoin, this was a test and I now want to withdraw my remaining funds. Binance has made it impossible for me to withdraw... Read more

Comments: 0
Rating:

Cant access my account and no credible response

Complaint from Marathon51 on 22 April 2021 about Binance.

I logged out of my binance account yesterday as was having difficulty withdrawing more than 50 quid. Even though 10 minutes before I added my id with driving licence. Tried again and couldn't get in to my account. I sent... Read more

Comments: 0
Rating:

Problem in verification of account

Complaint from Abdul Mutahar on 22 April 2021 about Binance.

I am trying to verify my account but the system is declining again and again. It says my documents are wrong but I am using my id card which is legit. I do not know what is the problem with... Read more

Comments: 0
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Unsuccessful withdrawal

Complaint from Saintbilly on 22 April 2021 about Binance.

I made a mistake in my withdrawal. I mistakenly put theta address when trying to withdraw XRP and XTZ on Binance to trust wallet. Read more

Comments: 0
Rating:

They took my money and support is not replying

Complaint from Joao Lourenco on 22 April 2021 about Binance.

I have one transaction in process status for the past 9 days I tried to reach the support many time without any reply or when they reply it’s a bot with auto message Basically they took my money and no one appear... Read more

Comments: 0
Rating:

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