Lost funds
Complaint from 1399503070 on 09 May 2021 about Binance.
My funds never transferred to my wallet. All my funds are gone. Read more
Binance complaints
Binance Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Binance complaint process
Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Binance?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Binance complaints chart
We have received 17 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.
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Binance complaint statistics
Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
1092 ratings
Binance customer service FAQ:
Why should I file a complaint about Binance on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about Binance?
You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.
What are the most common complaints about Binance?
According to our own complaints database, some common complaints about Binance include:
- Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
- Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
- False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses.
- Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general.
- Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.
Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Binance customer service directly?
After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.
How to contact the customer service of Binance?
Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+1-888-986-6849
Contact form:
You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Binance reviews: (1092)
Authentic experiences shared by our community for your benefit.
Refund my deposit
Complaint from Ahmed Mohammed Abdulhamid on 09 May 2021 about Binance.
I have deposited cash but i realized it has incorrect name and i don’t know how to get my money back.. the transfer since almost 7 days now, what should i do !!?? Read more
unable to sell at pivotal time
Complaint from Begruntled customer on 09 May 2021 about Binance.
I was traiding a crypto, it reached a very high level and so I tried to sell it at ine of the high points but there seemed to be some glitch, I was unable to convert it back into my... Read more
ETH 2.0 page is misleading
Complaint from BP1 on 09 May 2021 about Binance.
Binance has an ETH 2.0 staking page where you can exchange your ETH for BETH at a 1 to 1 ratio. However, if you search their trading pairs, you can exchange ~0.945 ETH for 1 BETH. They should inform customers... Read more
Facial Varification
Complaint from Jagdev on 08 May 2021 about Binance.
I am a Sikh. I have moustache, wear a turban and wear glasses due to poor eyesight. 1 Your software sees my mouth as being covered with my hand. It sees the moustache and asks me to remove my hand from... Read more
Billed although said transaction couldn't be completed
Complaint from Hick1337 on 08 May 2021 about Binance.
Tried to deposit 500 and did not work 4 times, said that the deposit wasn't going through and to try again later. I then checked my wallet and there was £2000 in my account which caused me to go over... Read more
I am locked out from my account I can't access my funds
Complaint from A.sereberz on 08 May 2021 about Binance.
I am locked out of signing in account and cant access my funds. For months, 'm not being able to get a response from finance to resolve the issue. They ignore attempt to reach them. Read more
Transfer funds
Complaint from Floyd4153 on 08 May 2021 about Binance.
This company fails to respond to email and choose to ignore their customers who either got locked out their account or like me they are paying for the switch the did they went from “Binance” to “Binance.Us” and they never... Read more
Impossible to withdraw funds
Complaint from Bazza03 on 08 May 2021 about Binance.
I have tried to withdraw my funds from Binance no less than 15 times!! On each occasion I’m asked to update ID which I do, with the correct proof, and on each occasion I’m rejected. This seems to be a major problem... Read more
Gbp withdrawal
Complaint from Yasir on 08 May 2021 about Binance.
I wanted to withdraw gbp from my account it says from yesterday that it is still processing I’ve withdrew some money from my account after and that withdrawal went through yet I’m still waiting for the first one to go... Read more
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