Binance Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 20, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 17 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Scam on Fblikevip App through binance deposit

Complaint from Hasnianali2all on 06 August 2021 about Binance.

Actually there is a company claim to be in Dubai. That provide some sorts of level for doing tasks. For each task they would give $Usdt. But in order to get that, they used to tell people upgrade their account... Read more

Comments: 2
Rating:

I am unable to withdraw my crypto

Complaint from Siacallnet@hotmail.com on 06 August 2021 about Binance.

Hello My name is gaurav verma I have a account on binance I am unable to withdraw my crypto from last 3-4 months I m continuously complaining but no response coming Kindly help Read more

Comments: 0
Rating:

Withdrawal ban

Complaint from Zzoeffix on 05 August 2021 about Binance.

I use a VPN to log in to Binance. Now and then I change from country for safety and for speed. The system noticed a different IP-address and put a withdrawal ban on my account. Now I have to record... Read more

Comments: 0
Rating:

Missing coins

Complaint from Bolade on 05 August 2021 about Binance.

I recently changed my phone and had to reinstall binance app on my new phone. However, after logging into my account on the new phone, I couldn't find my coins and the transaction details were all wiped off. I don't know... Read more

Comments: 0
Rating:

Binance won't let me access my account

Complaint from Ykim82384 on 05 August 2021 about Binance.

I had binance account which held my crypto investment. Im not a daily trader and I like to hold onto my investments.. About a year ago I heard that the binance is no longer servicing US. At that time I... Read more

Comments: 0
Rating:

Stolen coins

Complaint from Ng Hwee Choo on 04 August 2021 about Binance.

Bought BTC coins on 2 Aug'21 and found coins being stolen on 3 Aug'21. Txt no: 7ee06f4328bd44c58b285ad3fbb78ed5 Name of sender: Ng Hwee Choo Email: hwee2409@gmail.com Read more

Comments: 0
Rating:

p2p payment unsuccessful

Complaint from Ogwu on 03 August 2021 about Binance.

i did not receive a payment after a payment screenshot was sent to me.. merchant phone and name, Abrahim Yusuf, telephone number, 2348108707941 Read more

Comments: 0
Rating:

Varification prblm:

Complaint from Rehan on 03 August 2021 about Binance.

Im trying to verify but its nt wrkng, i uploaded valid and clear documnts but still declined i tried again n again but No use, can any1 plz help me out , Read more

Comments: 0
Rating:

My account is still under review

Complaint from Max111 on 02 August 2021 about Binance.

I verified my account about 2 to 3 months ago and my account is still under review and it really disturbing. I refuse to make purchase of coin cause I can't withdraw at my own time Read more

Comments: 0
Rating:

Buy bitcoin

Complaint from Mansir akilu on 02 August 2021 about Binance.

I want to buy Bitcoin using mobile transfer. When I write account number from the person I want to buy bitcoin, it would not show the person's bank listed with account number and the bank show me to write... Read more

Comments: 0
Rating:

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