Binance Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 29, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 20 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

not getting 4th binance anivarsary reawrd

Complaint from shreyash solaskar on 17 September 2021 about Binance.

i recently mail binance about not getting reward of binace 4th anivarsary reward . and they first said to me your account is ileagal and afterward i give them proof of my verified account. and afterward they said you have... Read more

Comments: 0
Rating:

Stealing crypto and manipulation of information

Complaint from itsmemike on 14 September 2021 about Binance.

In the month of August there was BTC bought with my credit card, around 1500 euro which was sended directly to a person. That person was a scammer. Who got my BTC by telling manipulated information to me. Also... Read more

Comments: 0
Rating:

Could not cancel an order

Complaint from Fernandes.g on 13 September 2021 about Binance.

Case ID 76168755 Appeal ID: 20210908191311641407357150 First of all, I would like to say that I have already gone through several stressful moments related to order cancellations in these 9 months operating at Binance. On 2 occasions, I felt especially injured and... Read more

Comments: 0
Rating:

Stolen funds

Complaint from adin2000 on 13 September 2021 about Binance.

My account got accessed by someone else and binance has allowed that individual to buy more crypto from my credit card, and even transfer it to himself without any e-mail verification whatsoever. The hacker's IP address clearly said that he... Read more

Comments: 0
Rating:

Withdrawl not depositted

Complaint from 8899705025 on 10 September 2021 about Binance.

My name is karnail chand and i am from india i requested to withdrawl order at first time from binance to wazirx for usdt coin 14.786343 usdt at my reciving address 0xed3fc245e039916501c5bf4dd90dd110a72c3f3 from address 0xd4ce1116ef48ea9a9726520947a9276cb4f98aa9835ef1da62753f86d89ff029 as on 10 sep 2021on... Read more

Comments: 0
Rating:

Unable to withdraw

Complaint from IBDat on 09 September 2021 about Binance.

Binance has blocked my ability to withdraw my funds (though I can deposit) because apparent my credit card company identified a fraudulent transaction and took actions. Binance claims this negatively impacts their business and I'm to cancel that fraudulent notice... Read more

Comments: 0
Rating:

Stealing assets and manipulation of information

Complaint from Sams on 09 September 2021 about Binance.

I have lost thousands of dollars through binance Australia trading app,either by getting incorrect amounts for selling my crypto assets or buying crypto. I have complained several times on binance customer service but everytime I ggot rushed off with excuses or... Read more

Comments: 0
Rating:

Restricted withdrawals

Complaint from Joseph254joe on 08 September 2021 about Binance.

I have been unable to withdraw my funds from my binance account ,I have two accounts one is verified and the other one is not verified ,the unverified account has $114 on it and have been trying to withdraw it... Read more

Comments: 0
Rating:

CLOSED ACCOUNT

Complaint from leonard mutai on 08 September 2021 about Binance.

I was sick for a long time and I didn't lock in, in the last few days I tried to log in and my account was closed. Read more

Comments: 0
Rating:

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