My complaint:
Complaint, Report a Concern, Service Quality Safety Issue, and Compensation Request
Subject: Complaint and Compensation Request – Bus Driver Conduct
Message:
Hello,
On December 10, 2025 at approximately 18:40 in Abbotsford, BC, I was alighting from Route 3 bus (Vehicle SH‑4586, Bus ID 1211).
During the process of getting off, the bus driver closed the bus door very forcefully, causing me discomfort and anxiety despite my attempt to avoid injury. I am extremely upset about this incident.
The bus driver then left immediately without any apology or acknowledgment. I found this behavior unacceptable and distressing.
Since this incident, I have experienced ongoing emotional distress and physical unease, and I have suffered significant stress.
Additionally, on several occasions when I paid the $5 fare in cash, the driver initially refused to provide a paper transfer slip.
According to BC Transit policy, when paying by cash, a paper transfer must be provided upon request.
However, this practice appeared to be common among several drivers.
I request a formal investigation and compensation regarding this issue as well.
I cannot let this matter go unresolved. Therefore, I am submitting this formal complaint and compensation request, including appropriate action against the driver.
Additionally, I am requesting that this complaint be addressed by the following deadline:
📌 Please process and respond to this request by Monday, December 15, 2025 at 11:00 AM.
Requested Action:
‑ Formal investigation of this incident
‑ Load a 30‑day pass onto my Umo card (Card 3174‑8073‑3684‑2770) — valid from January 12, 2026
‑ Additional compensation or official explanation
Trip Details:
‑ Date: December 10, 2025
‑ Time: ~18:40
‑ Route: 3
‑ Vehicle : SH‑4586
‑ Bus ID: 1211
‑ Driver Description: Male of Indian appearance, unpleasant impression
‑ Location: Abbotsford, BC
Contact Information:
Name: Anonymous
Email: hot_tony1004@hotmail.com
Thank you.
Suggested solution:
Complaint, Report a Concern, Service Quality Safety Issue, and Compensation Request
Subject: Complaint and Compensation Request – Bus Driver Conduct
Message:
Hello,
On December 10, 2025 at approximately 18:40 in Abbotsford, BC, I was alighting from Route 3 bus (Vehicle SH‑4586, Bus ID 1211).
During the process of getting off, the bus driver closed the bus door very forcefully, causing me discomfort and anxiety despite my attempt to avoid injury. I am extremely upset about this incident.
The bus driver then left immediately without any apology or acknowledgment. I found this behavior unacceptable and distressing.
Since this incident, I have experienced ongoing emotional distress and physical unease, and I have suffered significant stress.
Additionally, on several occasions when I paid the $5 fare in cash, the driver initially refused to provide a paper transfer slip.
According to BC Transit policy, when paying by cash, a paper transfer must be provided upon request.
However, this practice appeared to be common among several drivers.
I request a formal investigation and compensation regarding this issue as well.
I cannot let this matter go unresolved. Therefore, I am submitting this formal complaint and compensation request, including appropriate action against the driver.
Additionally, I am requesting that this complaint be addressed by the following deadline:
📌 Please process and respond to this request by Monday, December 15, 2025 at 11:00 AM.
Requested Action:
‑ Formal investigation of this incident
‑ Load a 30‑day pass onto my Umo card (Card 3174‑8073‑3684‑2770) — valid from January 12, 2026
‑ Additional compensation or official explanation
Trip Details:
‑ Date: December 10, 2025
‑ Time: ~18:40
‑ Route: 3
‑ Vehicle : SH‑4586
‑ Bus ID: 1211
‑ Driver Description: Male of Indian appearance, unpleasant impression
‑ Location: Abbotsford, BC
Contact Information:
Name: Anonymous
Email: hot_tony1004@hotmail.com
Thank you.
