Complaint: Bag charge

on 22 November 2020 about McDonalds in category Fast Food / Delivery / Takeaway

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My complaint:

According to the McDonalds literature published on their website and legislation the government bag charge is an optional charge.

A visit at 10:30 today I advised Ithat i did not want a bag and to remove the bag item and charge. I was informed this is a mandtory charge. I challenged this explaining legislation and was told it was the managers instruction to charge!

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Justified complaint?

Suggested solution:

Please investigate this sites nterpretation of legislation and wording on website. Downloaded copy22nd November

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