Complaint: Bad service

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My complaint:

I asked a managers to call NetSpend because they told me they need to have a manager call to put my $500 on a card which I have already purchased a card it was lost or stolen but everything’s fine with the money NetSpend told me to go inside the store and have a manager call theml they will not do it nor print my receipt which I know the exact date and time they could be the ones that have frauded my money

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Justified complaint?

Suggested solution:

I would like to have my money put on my card my new one with my name on it

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