Complaint: refund

on 13 June 2019 about Azimo in category Payment Providers

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My complaint:

om 060619 i tried to send some money to my wife with AZIMO but was rejected becoz of my ID (u need to know i am in my 80’s now with no passport, or driving licence) and the rejected the only ID i possessed consequently i could not proceed, therefore I was promised a full refund however no such refund has been forthcoming, there i am appealing to u for a resolution of this matter plz

Desired solution:

FULL REFUND AND APPOLOGY

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