I went to my local American Family Care on November 12, 2018. They required I pay the standard $15 copay, otherwise they’d not let me get beyond the locked door be seen by a doctor or nurse. After being seen I asked about getting a refund for the $15, because no copay is required for a wellness check nor a flu vaccine. I was told I had to call AFC’s billing dept. I called they said they’d not refund my money until they were paid by my Humana insurance. Humana paid them. The check was cashed on November 29. However for 3 months AFC has REFUSED to reimburse me my $15. All pertinent info has repeatedly been provided by Humana to AFC, including check number etc., but they still refuse to give me my $15 back. It’s been 3 months. Then yesterday for the first time in 3 months I was given a new excuse. I was told I was required to pay a copay, because I had more done that just a wellness check. The flu vaccine I received also has no copay.
Please refund my money ASAP, otherwise I’ll NEVER go to AFC again I’ll complain to the BBB Angie’s List.
AFC needs to credit my Chase Visa $15 or a paper check needs to immediately be sent to my home.