Complaint: Ackermans Card activation

on 19 November 2020 about Dunnes Stores in category Retail Company

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Dear Sir Madam

i would like to express my disappointment with the manager of DUNNS STORE ALIWAL NORTH

Today I opened an account with ACKERMANS in ALIWAL NORTH and lucky for me the account was approved same time and got a message with a reference telling me to get it activated at a nearby store in my area. As I went to the store to collect my Card at ACKERMANS I was told that the id scanner was out of order. The manager at ACKERMANS adviced me to go and have it done at DUNNS STORE. I went to DUNNS with one of the stuff to have my new account activated. Upon arrival the manager at DUNNS by the name of MAHADIO LIKOMTSANE not sure whether properly spelled told me that I should by for R1000 and so on. I told her that I’m not here to buy but just to activate my card, Told her that I wanted to buy clothes for my babies and DUNNS doesn’t cater for kids. I was told to wait for ACKERMANS STORE to rectify their Id scanner so that they can assist me, Was also told that I should tell the Regional manager that she as the manager said everything I wrote on this letter. I just feel that I’ve been treated unfairly by the manager of DUNNS STORE

I have also considered of taking up the matter with the EFF if needs be. So that we as customer can be treated fairly , and not like she did with me. This is the second complain of the same nature.

0 0 votes
Justified complaint?

Suggested solution:

She should give me a fair chance and let me be assisted fairly , coz we don't have any other stores in ALIWAL NORTH accept the one she's running here or else someone else should be employed in her place if she can't be patient with customers.

My contact details are as follows

Cell : 076 927 1662 064 080 0317

Email :


Owen Masoleng

Notify of
Inline Feedbacks
View all comments