My complaint:
On 28 August I awoke to learn that $2000 had been stolen from my Green Dot Account overnight. I have been on PHONE daily trying to retrieve my funds. This is my federal retirement fund and my sole source of income. Customer support has NEVER cooperated with my situation. I have provided my ONLY ID (retired military) and proof of address to Green Dot bank, and just today 11 September, I learn that Green dot bank is requiring a state ID or Driver’s license along with proof of address. Due to COVET19 CONCERNS, the earliest appointment I am able to get to obtain these Identification items is NOT until December. This delay of my money is unacceptable. But Customer support refuses to cooperate. They continue to insist upon State ID or Driver’s license which I cannot possibly obtain until December.
Suggested solution:
Accept ID provided and reimburse my $2000 plus what ever remaining funds are in my Green Dot Bank account.
