EC-Firstclass complaint: Shipment delay

Complaint from Eme reported on 06 October 2019 about EC-Firstclass

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My complaint:

I ordered from Chicomer and the shipment since the 23th of September not yet receive it.
They told me it will take 12 days for the deliver but until now the shipment under process.
I want the approximately date to deliver my shipment.

Suggested solution:

Send me the the approximately date when i’ll Receive my shipment.

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