My complaint:
On September 4,2020 I called customer service regarding my cashapp account that was closed for unknown reason to me.After explaining the reason for my call the lady who took my call and told me that she will be able to help me,after more than a hour he transferred me to a supervisor named Michael.
He explained to me that the account was closed because of outside interference with my account and they suspected fraud.He kept on the phone for than a hour,he make go to my bank account that is linked to my cash appt.and he made me transfer $1,000 through a Zelli account with my bank.
When I ask him about the transfer he said it was necessary to fix my cashapp.account.
He said not to worry that the money will be returned to my bank account the next day once the account has been cleared and that he would call me after 11;00am the next day.
Since he did not call me I call him and he said that the account was fixed and that I can continue using the account but that I have to deposit another $350.00 which represent the cost of fixing my credit that it was in high according to him.
I feel at this point that this was a scam to get me to pay additional monies which I refuse to do.
Suggested solution:
I want my $1,000 returned to my bank account as he promise me.
If I don't get any results after filing this complain I will file a complain with the police ,the District Attorney Office and the Federal Trade Commission
My name is Rafael Rivera and you can call my cell (347)898-1524
