My complaint:
I am not sure if this is how Domino’s operates in this location, but my short experience that I had at this Domino’s Pizza was very unpleasant. I asked for an extra pizza box with my pizza because I was working with a group of workers, and with concern of COVID-19, I wanted to eat separately with them to reduce the possibilities of getting infected. However, the cashier refused to give me an extra box and we had a slight quibble because of it. Eventually, I decided to make a refund because I was totally unsatisfied and humiliated by the attitude of the cashier. I asked for a receipt, and she gave me one that says BAD ORDER and just an order number on the receipt. This is the first time I saw a receipt like this, so I questioned her if this was the right receipt that she was supposed to give me. She started shouting and as soon as I tried to leave evidence and take footage of her behavior, she started to do the same thing in a threatening pose. This was the worst kind of service I had in years in a restaurant and I highly recommend other customers to be aware of this type of situation happening again in the future. The cashier should have been way more calm in approaching to explain the situation to the confused customer.
Suggested solution:
If the customer is wrong, they should approach the customer in a calm and professional matter instead of shouting instantly because of the miscommunication. This can be perceived as humiliating behavior toward the customer and the employees should be better trained in how to engage in better conversations when encountering these types of problems.
