Netflix complaint: my account has been hacked or transferred to someone else and I was charged for almost a year

My complaint:

my account has been hacked or transferred to someone else and I was charged for almost a year. I was not checking the bills. when I contacted Netflix live chat they said someone else was getting a free ride. Sorry we cannot give you a refund

Suggested solution:

the account was transferred to someone else without my permission and I shall be given a full refund for that period.