My complaint:
I have had 2 Netflix accounts running concurrently, one of which has my bank details linked to it but the picture on the account name isn’t me, so not only is there a data breach here, but I asked an agent 4 months ago to cancel this account he said he had, but he didn’t they continued to take £11.99 per month, so I need a refund of 4 x £11.99, and I have spent 3 hours of my time trying to sort this out
Suggested solution:
Refund me the full amount and give me some compensation for all the distress inconvenience caused by their incompetent web chat advisors
