My complaint:
Further investigation into my account history found that I initially, when account first opened,had a problem moving money into my account from my bank account. After several emails with support the problem was resolved but I was unaware of the solution.
It appears now that my account was changed to business account, as I have no corrospondance that verifies that I requested that change , I can only assume it was done in error.
Since account opening in March I have had 14 deposits, 13 have been charged a fee totaling $144.29
I have tried to resolve this issue with support, but only receive information on a business account and how it works.
I have been very clear that I am not a business, nor have I ever been a business and I have no evidence of ever requesting a business account.
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Suggested solution:
I am requesting to have my account returned to its personnel status, and any of the fees that were charged be refunded
I look forward to your reply
Gary French
